Clinical Services Scheduler

Normal, IL

Full Time

Experienced

The mission of Lifelong Access is to connect families and people with developmental disabilities to their community through a lifetime of meaningful supports. Lifelong Access provides a continuum of services and supports for families, children and adults throughout their lifetime including residential, vocational development, employment, high school transition and therapeutic supports for children. At Lifelong Access, we envision a community that encourages and accepts all people.

Lifelong Access is seeking a full-time Clinical Services Scheduler. This position performs a critical role in facilitating the scheduling and coordination of Applied Behavior Analysis (ABA) therapy sessions for pediatric clients. This position requires excellent organizational skills, attention to detail, and effective communication with clients/families, therapists, and other staff members to ensure that therapy sessions run smoothly and efficiently. At times this position will also be expected to support the team in performing Behavior Technician duties (training will be provided), including providing direct one-on-one or group ABA therapy to individuals with autism or other developmental disorders under the supervision of a Board-Certified Behavior Analyst (BCBA).

This is a one-person role where a great customer service approach and attention to detail is vital. If you are someone who loves organizing, likes learning new things and would enjoy supporting a team dedicated to providing services to children of all ages, this may be the role for you! At Lifelong Access we offer our employees the opportunity to grow personally and professionally, as each of us contribute to the success of our dynamic organization. Come grow with us and let us show you why the employees at Lifelong Access love what they do!

Primary responsibilities include:

Schedule and maintain updated client schedules for the ABA program including scheduling of ABA staff and clients. Work closely with clients/families, ABA therapists, clinical supervisors, and other staff to optimize scheduling processes. Address scheduling conflicts or issues promptly and find solutions to ensure minimal disruption to therapy services.
Schedule rooms and locations for individual clients and their respective therapists.
Perform a variety of administrative duties including but not limited to: copying, filing, organizing or other tasks to assist in fulfilling BCBA treatment plans for clients.
Collaborate with team members to establish and streamline onboarding schedules for new hires. Provide backup support to Lead RBT Trainer as needed.
Provide direct behavioral support work when needed.
Maintain confidentiality and security of sensitive client information.

Qualifications for this position include:

High school diploma or GED required, with some relevant experience working in a clinical office environment.
Previous experience in working with children who have special needs preferred.
Experience working as a behavioral technician would be a bonus.

Strong proficiency with Microsoft Office (Word, Excel, Outlook)
Ability to comprehend scheduling and documentation systems

Excellent interpersonal skills, including ability to provide positive customer service experience.
Demonstrated ability and willingness to promote a positive work environment.
Ability to work with a high level of independence in prioritizing responsibilities and adapting to changing conditions.
Ability to work with distractions and interruptions in the work environment.
Strong organizational skills.
Valid Illinois driver’s license with safe driving record.
Current proof of automobile insurance.

Working Conditions
While performing the duties of this job, the employee will generally work in a clinical office environment. The noise level in the work environment is usually moderate. A typical work week will include a flexible daytime work schedule, Monday through Friday, with occasional evenings and/or weekend work as needed to support the program.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Requests for reasonable accommodation will be reviewed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will have prolonged periods of sitting at a desk and working on computers. Employees are regularly required to talk or hear. Specific vision abilities required by this job include close and distance vision. The employee is frequently required to stand, walk; sit; use hands to fingers, handle, or feel; and reach with hands and arms. Occasionally is required to stoop, kneel, crouch, or crawl. The employee must be able to lift up to 15 pounds frequently, and up to 25 pounds occasionally.

Here are some of the benefits we will offer you:

Supportive and positive work environment
Professional development, training and advancement opportunities
Flexible schedule options
Comprehensive benefit plans
Generous paid time off including vacation, personal time, and company holidays
Generous employee referral bonus program

Lifelong Access is an Equal Opportunity Employer

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Clinical Services Scheduler

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